Frequently asked questions - purchases

How do I get a copy of my invoice?

You should receive a copy of your invoice upon purchase, and you can find it under My Account > Orders .

If you require an additional copy please reach out to and we will assist you.

What is your refund policy?

To see our refund policy, please refer to our Terms of Service page.

For the purchase of public blended courses, please see our cancellation policy.

For the purchase of in-house blended courses please refer to your custom proposal, that will have been emailed to you.

How do I request a refund?

If you are eligible for one, please reach out to who will assist with your refund.
Please see refund policy above to find out if you are eligible for a refund.

How do I cancel my order?

Please reach out to and we will try and assist you.

For the cancellation of a public blended course please see our cancellation policy.

What is your privacy policy?

Please click on this link to see our privacy policy.

Contact information for customer service

Please reach out to a member of our support team at

Your complaint handling process

Please reach out to our support team at or by filling out the form on our Contact Us page.