Can I reschedule sessions or cancel my participation in the In-house Implementation Programme? 

This is an informational summary of our cancellation and rescheduling policy. The legally binding terms are set out in the agreement (Proposal and Terms and Conditions) that you accept when purchasing the Programme. 

How the Programme works 

The In-house Implementation Programme combines: 

• an on-demand online course, 
• structured feedback on your submitted deliverables, and 
• Live Sessions with an industry expert. 

The Programme is delivered over a defined timeline and includes reserved time with our subject matter experts. 

Can I cancel the Programme? 

You can cancel the Programme before: 

• the Participants are confirmed, and
• the first Live Session is scheduled. 

In that case, a cancellation fee of EUR 1,000 applies. 

After both the Participants and the first Live Session are confirmed, the Programme is non-cancellable and non-refundable. 

Why? 

The Programme is planned in advance and includes: 

• reserved SME time, 
• structured feedback capacity, and limited availability, as as we can only support a small number of teams at a time. 

Once the Programme is scheduled, resources are allocated specifically to your team, and it is difficult to reassign that capacity. 

While the Programme is generally non-refundable once started, we may be able to: 

• help you adjust the timeline, or 
• find a practical solution depending on the situation. 

What if we need to reschedule a session? 

We understand that plans can change. 

You can reschedule Live Session per stage at no additional cost, as long as you give at least 5 business days’ notice. 

If you reschedule with less notice, or need additional changes, a fee of EUR 400 per session will apply. 

What happens if we miss a Live Session? 

If a scheduled Live Session is missed without prior rescheduling, it will be considered as delivered and cannot be refunded or rebooked. 

What if we fall behind or don’t use all Programme elements? 

The Programme is designed to be completed within 9 months from first Live Session. 

After this period: 

• any unused sessions or feedback rounds expire, and 
• no refunds are provided for unused elements. 

What if Medical Device HQ needs to reschedule? 

In rare cases (for example due to illness, technical issues, or other unforeseen circumstances), we may need to reschedule a Live Session. 

If that happens, we will offer you a new date at no additional cost and Programme extension if needed. 

What if we can’t continue the Programme? 

If something unexpected comes up, please reach out to us. 

Need help? 

If you need to cancel or reschedule, contact us at: support@medicaldevicehq.com