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Last update: 2024-03-06
1.1 Medical Device HQ AB, hereinafter referred to as “Medical Device HQ” or” we”, or” us”, or” our”, hereby introduces these Terms of Service for providing online services and courses, hereinafter referred to as the “TOS” in accordance with the provisions of Swedish Act No. 2002/562 on Electronic Commerce and Other Information Society Services (Lag (2002:562) om elektronisk handel och andra informationssamhällets tjänster) as amended.
1.2 We introduce the TOS to establish conditions and technical requirements for providing our online services and courses to Participants, particularly via the following website: medicaldevicehq.com, hereinafter referred to as “Website”.
1.3 You and the Participants should abide by the TOS while using our Services.
The words used in the TOS mean the following:
2.1 Affiliate – means any entity, individual, firm, or corporation, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control with you;
2.2 Course Material – means the documentation and templates provided by us to the Participant before, during and/or after the live virtual classroom sessions that relate to the topic of the live virtual classroom sessions;
2.3 Medical Device HQ – means Medical Device HQ AB, Björkvägen 14, 224 56 Lund, Sweden; Org. No.: 556736-4541, support@medicaldevicehq.com, VAT no: SE556736454101;
2.4 Participant – means either you or another individual indicated by you or your Affiliate who has an account on the Website and uses the Services ordered from Medical Device HQ;
2.5 Product Page – means a description of a Service offered by Medical Device HQ, available on medicaldevicehq.com;
2.6 Service – means a service provided by Medical Device HQ described herein below;
2.7 Website – means medicaldevicehq.com;
2.8 You – means a customer who signs up to the Website and orders Services. You can be an individual, a legal person or any other entity which is able to conclude valid agreements, regardless of the organisational form.
3.1 You may purchase Services and use the Website on condition that you have full capacity to perform acts in law (when you are an individual) or you act via persons authorised to act on your behalf, like your authorised directors or managers (when you are a legal person or another entity).
3.2 For online courses and live virtual classroom sessions you may only assign one Participant for every seat you buy. You decide how many seats you want to buy when you place an order.
3.3 If you are not a Participant in a course and/or you are not the only Participant, you have to ensure that the other Participants individually provide us with their data that is required to grant them access to the Service by signing up to the Website in accordance with Section 8. If you want to provide us with the Participant’s data referred to above on behalf of the other Participants, you will have to accept the provisions of the Data Processing Addendum and act in accordance with the provisions of Section 9.
3.4 We provide the Services for educational purposes only and reserve the right to refuse to provide the Service at any time to you and/or Participant if you are suspected on reasonable grounds of having the intent to develop a service of similar nature to the Service offered by Medical Device HQ.
3.5 You may use the Website via Internet devices (a computer, a smartphone) with a web browser. Depending on the kind of the Service you choose, your and the other Participants’ devices need to meet at least the following requirements:
3.6 You and the Participant must not disclose the password to anyone else. The Participant assigned to a given seat may not let any other person receive the Service together with them or instead of them.
3.7 You and/or Participant may not provide content that is prohibited by law, e.g. promote violence or infringe rights of third parties.
3.8 The Swedish institution of ”ångerrätt” (”right to withdraw”) shall not apply if the Service has been started since the Service has then been consumed.
4.1 Access to the Services offered by Medical Device HQ via the Website is partially free and possible after signing up to the Website and/or meeting other additional requirements specified herein and/or on the Product Page. The following Services are offered by Medical Device HQ and covered by these Terms and Conditions:
4.2 Using the above-mentioned Services is your voluntary action.
5.1 Medical Device HQ offers, under its Intellectual property rights, online courses for a charge stipulated on the Product Page.
5.2 An online course may contain features such as quizzes and/or exams. A description of an online course is displayed on the Product Page.
5.3 Each description of an online course contains information concerning the course, for example its subject matter, number of lessons/topics, number of quizzes, number of exams, if a certificate is issued at the end of the course and the estimated amount of time needed to complete the course. If applicable, Medical Device HQ reserves the right to provide you and/or Participant with updated information concerning the estimated amount of time needed to complete the course depending on context to help you and/or the Participant complete the course in a timely manner. It is your and/or the Participant’s obligation to make sure to allocate sufficient time to complete the course in a timely manner.
5.4 When you purchase an online course, you are granted access to as many seats on the online course as indicated in the order form for a limited period of time. The period of online course availability is 6 months from enrolment if not displayed otherwise on the Product Page, subject to sections 5.5 and 5.8.
5.5 If the period of online course availability is described as “Lifetime access”, it means that you will have access to the online course according to 5.4 and if you complete the online course and the final exam within 6 months from enrolment, you will have access to the online course after 6 months from enrolment for as long as the online course is offered on the Website or until significant changes are implemented. For the avoidance of doubt, by “significant changes” we mean such changes that cannot be implemented on an existing online course without negatively impacting the Participants that are going through the online course. This may for example, be: changes to the outline or structure of the online course, changes to automations or software that requires a new online course to be created, change of instructor on the online course. What is a ”significant change” is from time to time determined by Medical Device HQ and at Medical Device HQ’s discretion. Medical Device HQ may freely decide how long all the online courses are offered on the Website subject to section 5.4 and if significant changes need to be introduced.
5.6 If an online course finishes with a final exam, such an exam may be taken only once subject to provisions of section 6.4 hereinbelow or otherwise agreed upon between Medical Device HQ and you via e-mail. There is a time limit to complete this exam. Results may be displayed on a certificate issued at the end of the online course.
5.7 After the Participant successfully completes an online course in accordance with its requirements, they are entitled to receive a certificate. A certificate is sent to the Participant via mail, e-mail or it is created as a downloadable pdf file on the Website or an external site for this purpose, as the case may be. If the online course has been ordered by you under section 9.8, you may request us to send one copy of the certificate via e-mail to you free of charge. If you wish to receive such a copy more than once, an additional fee of EUR 50 will be applied.
5.8 All forms of cheating and allowing other persons than the Participant to access the online course are strictly prohibited. We reserve the right to withdraw access to an online course at any time if we have reasonable suspicion the Participant is cheating or allowing access to others. In such a case, you are not entitled to any refund.
6.1 Medical Device HQ offers under its intellectual property rights live virtual classroom session (“Classroom Session”) as described on the Product Page for a charge stipulated on the Product Page.
6.2 Classroom Session is always preceded by an online course (“Preceding Online Course”) unless a description on the Product Page or Medical Device HQ’s proposal states otherwise. The description of the Classroom Session on the Product Page contains information on which online course is treated as Preceding Online Course.
6.3 Classroom Session may be purchased together with a Preceding Online Course (“Blended Course”) or separately after completing the Preceding Online Course on condition that Medical Device HQ is organising the Classroom Session at a given time.
6.4 Unless it is otherwise stipulated on the Product Page, in order to take part in the Classroom Session the Participant needs to obtain a score of at least 85% from the Preceding Online Course final exam within 3 weeks prior to the Classroom Session. Should the score of at least 85% from the Preceding Online Course final exam be obtained more than 3 weeks before the Classroom Session, we reserve the right to require the Participant to retake the Preceding Online Course final exam for no additional fee within 3 weeks before the Classroom Session. Should the Participant not obtain the score of at least 85% from the Preceding Online Course final exam, the Participant may retake the Preceding Online Course final exam for an additional fee of EUR 50 per attempt. Should the Participant not obtain the score of at least 85% from the Preceding Online Course final exam before the Classroom Session in accordance with the preceding sentences, the Participant will not be able to attend the Classroom Session on the chosen date, and you will not be entitled to any refund.
6.5 Medical Device HQ collects and needs to know certain information to be able to deliver the Classroom Session efficiently. You and/or the Participant must assist in providing this information in due time before, during, and after the Classroom Session. The information may be but is not limited to background experience and expectations on the Classroom Session. Medical Device HQ shall hold no responsibility for any damage caused by providing false, outdated, or incomplete data by you and/or the Participant.
7.1 The templates offered on the Website may be for free or for a charge as described on the Product Page.
8.1 The following conditions need to be met to sign up to the Website:
8.2 In case the data you and/or the Participant have provided is changed, for example, there is a new address or e-mail, you and the Participant agree to update all the data provided while signing up before continuing to use the Website (this includes completing a current course and/or purchasing a new Service). To do so, you and/or Participant need to use an appropriate form available on the Website.
8.3 Upon signing up, your and/or the Participant’s account is created on the Website. This account constitutes a collection of information concerning you and/or the Participant and your actions taken within the Website in relation with ordered Services. Within this account, you have access to the purchased Services as well as order history on the Website and the Participant has access to the online courses and/or Classroom Sessions assigned to them.
9.1 Placing orders is a 24/7/365 service available to you unless it is otherwise provided herein, especially in the provisions concerning maintenance.
9.2 You may use the Website and order Services after signing up to the Website.
9.3 You may order Services by going through the checkout, using the course registration forms or sending an e-mail to support@medicaldevicehq.com as further described herein and indicated on the Website on the day you want to place your order. We reserve the right to subject the availability of the options indicated in the preceding sentence to further conditions which will be from time to time indicated on the Website.
9.4 If you place an order in accordance with section section 9.3 by going through the checkout available on the Website, the following conditions apply:
9.5 If you place an order in accordance with section 9.3 by the course registration forms available on the Website, the following conditions apply:
9.6 If you place an order in accordance with section 9.3 by sending an e-mail to: support@medicaldevicehq.com, the e-mail must include the following information:
9.7 By placing an order for the Services offered by Medical Device HQ, you confirm that you have read and understood these TOS, fully accept the content hereof and agree to be bound by them. Any other terms and conditions submitted by you together with your order are not valid or binding for us and the Services will be rendered exclusively under these TOS.
9.8 By providing us with the Participant’s data that is required to grant them access to the Service on behalf of the other Participants, you confirm that you have read and understood the Data Processing Addendum, fully accept its content and agree to be bound by it.
9.9 Placing of an order constitutes an offer made by you to Medical Device HQ. After receiving an offer, Medical Device HQ reserves the right to verify whether the order has been placed properly (in accordance with the TOS) and to not accept the order on a discretionary basis.
9.10 If Medical Device HQ accepts the order, we will send information concerning the acceptance of your order (the acceptance of your offer) to you on the e-mail address given while placing the order.
9.11 Medical Device HQ may set a limit for a number of Participants in the Classroom Session. If the seat has been ordered in excess of the set limit, we will not confirm such an order and you will not be able to attend such a Classroom Session.
10.1 The payment for the Services purchased on the Website needs to be made with the payment methods available on the Website or as agreed upon between you and Medical Device HQ and in accordance with the rules set by Medical Device HQ. The payment for the Services purchased via an e-mail needs to be made in accordance with the invoice issued by Medical Device HQ.
10.2 If the payment is made via a third party provider as indicated on the Website, you need to accept the TOS provided for by that third party and indicated as obligatory ones in order to proceed with the payment. If you do not accept the said terms and conditions, it will be impossible for Medical Device HQ to render the services you want to order unless otherwise indicated on the Product Page.
10.3 All the prices on the Website are exclusive of taxes and other fees.
10.4 You purchase Services for a price in force while placing the order. The prices presented on the Website are in EUR and may be converted to other currencies depending on available currencies at the time and place of placing the order. By default when orders are placed via e-mail, EUR is used as currency and any applicable currency conversion will be made on the day the invoice is issued.
10.5 Medical Device HQ reserves the right to change prices. This provision does not concern already placed orders.
10.6 Unless agreed otherwise with Medical Device HQ, the Service will be rendered to you after Medical Device HQ or a third party provider, as the case may be, receives the payment. Unless agreed otherwise with Medical Device HQ, the orders placed but not paid up are automatically cancelled.
10.7 For the purposes of billing you need to provide Medical Device HQ or a third party provider, as the case may be, with the following information:
10.8 Medical Device HQ reserves the right to charge you with any additional costs and/or taxes which may result from a failure to provide the information listed in Section 10.7, including but not limited to applying the Swedish VAT if applicable.
10.9 If applicable, Medical Device HQ reserves the right to invoice you for the costs of shipment of the Course Material if it is not delivered to you and/or Participants and returned to Medical Device HQ due to the reasons attributable to you and/or Participants (such as e.g., a failure to provide an up-to-date address or complete address).
10.10 Should you cancel the Service you have ordered, in accordance with the TOS, you will be obliged to pay the full price for the remaining Service purchased together with the cancelled Service if you have received a refund. This particularly concerns Blended Courses.
10.11 Medical Device HQ reserves the right to cease rendering the Service at any time if there is any outstanding payment on your side until the outstanding payment is made in full.
11.1 Medical Device HQ may cancel or postpone the Classroom Session under reasonable circumstances until 7 days before the Classroom Session. Reasonable circumstances may be in particular that the Classroom Session has too few Participants to complete it with maintained quality of the course.
11.2 The date of the Classroom Session will be postponed by a reasonable period of time if such a date is impeded by an unforeseeable event beyond Medical Device HQ’s control, which includes but is not limited to acts of God, industrial actions, riots, wars, accidents, embargo or requisition (acts of government), technical problems and/or unavailability of key personnel of Medical Device HQ, including course instructors, for reasons that would grant an employee sick leave, hereinafter jointly referred to as ”Force Majeure”.
11.3 In the cases described in sections 11.1 and 11.2, Medical Device HQ will set another date for the Classroom Session. Medical Device HQ may not be held liable for expenses that may arise as a consequence of a cancelled Classroom Session.
11.4 If you do not agree on the new date of the Classroom Session, you may cancel your participation with the right to a full refund for the Classroom Session within 3 days of the notification thereof. Should you not cancel your participation within the given period of time, it will be considered as accepted.
12.1 You may not cancel online courses.
13.1 You may not cancel the Blended Course, in any other way than described in Sections 13.2 and 13.3.
13.2 If the Classroom Session (either ordered separately or as a part of the Blended Course) has not started yet, you may cancel the participation and the following rules for the refund shall apply:
For the avoidance of doubt, a “month” means the date that corresponds to the Classroom Session day; if there is no such date, it means 30 calendar days.
13.3 If you and/or your Participant have not started the Blended Course, you may request to transfer your and/or the Participant’s seat on the Blended Course to another Participant for an administrative fee of 50 EUR. Request to transfer the seat must be communicated to Medical Device HQ by e-mail to support@medicaldevicehq.com. Medical Device HQ reserves the right to refuse to grant such a person a seat on the Course if it believes on reasonable grounds they will not use the Course in accordance with the TOS. The seat has not been transferred until you receive an e-mail with confirmation from Medical Device HQ. Once the seat has been transferred, the original availability period of the Blended Course will not be extended.
14.1 You may file complaints regarding improper provision of Services by Medical Device HQ. Such complaints need to be filed via the contact form or e-mail: support@medicaldevicehq.com.
14.2 Every complaint needs to contain at least the following data:
14.3 Complaints which do not contain the above-described data will not be processed.
14.4 Medical Device HQ will process a complaint within 30 working days and send its response to your e-mail address. Medical Device HQ reserves the right to refuse to provide services not connected with the Service ordered by you.
15.1 Medical Device HQ shall not be held responsible for the Website being unavailable due to Force Majeure or technical problems.
15.2 Medical Device HQ reserves the right to have the Website unavailable from time to time because of technical service, maintenance or improving the functionality of the Website. Nevertheless, Medical Device HQ shall undertake every effort to have the above-mentioned works done as quickly as possible.
16.1 Exclusive rights to the content delivered within the Services and to the Course Material, particularly copyrights, database rights, and trademarks are vested in Medical Device HQ.
16.2 You and Participants must abide by intellectual property rights regulations. Any copying, amendments and/or public disclosure of the content of Services and/or Course Material without Medical Device HQ’s prior consent shall be prohibited unless it is otherwise provided in a separate agreement and/or law provisions in force. You and/or Participant have no right to record the Classroom Session in any form unless otherwise agreed before with Medical Device HQ.
16.3 Medical Device HQ hereby grants to you and/or the Participant, as the case may be:
16.4 Medical Device HQ is entitled to use your name and/or logo on the following website(s): medicaldevicehq.com and linkedin.com to show that the you are or have been a customer of Medical Device HQ’s. Should you choose not to have you name and/or logo displayed on the website indicated above, you need to notify Medical Device HQ thereof and Medical Device HQ will cease to display it within 14 days of the notification.
16.5 You and/or the Participant may not use Medical Device HQ’s name, its logo or other components of the Website (including but not limited to graphic elements of the Website or the Website layout) unless it is otherwise provided herein or if there is a written consent of Medical Device HQ to the use thereof. You and/or Participant may not take any action towards imitating the Website, especially on websites or domains associated with you and/or Participant.
17.1 When you are a business customer and you purchase at least 3 seats, you sign up for a Group Account. A Group Account is the name of our offer to group at least three Participants’ accounts together to facilitate access to the Services, including registration to courses and follow-up activities as well as providing you with Group Leader access pursuant to Sections 17.2 and 17.3.
17.2 You may designate one (1) Group Leader from your Participants that is authorised to order available Services on your behalf, enroll Participants to the purchased courses and who will be responsible for data protection matters. Failure to designate a Group Leader may result in suspension of Services as Medical Device HQ will not be able to communicate with you in matters relating to Services or data protection.
17.3 The Group Leader will have access via their Participant’s account to the back-end where information about available courses and Participants’ course data and progress is available.
17.4 Seats that are assigned to the Group Account and not used by any Participant within 6 months can be expired by us.
18.1 When you are a business customer and you purchase at least 3 seats, you sign up for the Professional Plan. The Professional Plan allows us to provide you, under additional conditions that we may establish from time to time, with certain options such as having more than one Group Leader, making payments by wire transfer or placing orders via e-mail or any other that we may introduce from time to time.
18.2 The provisions of Section 17 shall apply with the changes stipulated in this Section 18.
18.3 Medical Device HQ enables purchase of multiple seats via the Professional Plan that can be accessed through the back-end. When you purchase 5 seats via the Professional Plan at one time from one course, Medical Device HQ will add a 6th seat at no additional cost.
18.4 You may designate up to three (3) Group Leaders that are authorised to order courses on your behalf and provide necessary information on the Participants.
18.5 You have to designate a single point of contact (SPOC) to coordinate communication between you and Medical Device HQ.
18.6 Failure to designate a SPOC or a Group Leader may result in suspension of Services as Medical Device HQ will not be able to communicate with you in matters relating to Services. We reserve the right to communicate in data protection matters with the person we choose from Group Leaders and/or SPOC indicated by you as the case may be.
19.1 Medical Device HQ shall hold no responsibility for any damage caused by providing false, outdated, or incomplete data by you and/or Participants, including but not limited to in the forms mentioned in SIGN UP nor by disobeying by you and/or the Participant the TOS. Any action taken by you and/or the Participant shall not infringe any applicable legal provision currently in force nor any personal or third party rights.
19.2 Medical Device HQ has reasonable skill, knowledge, and experience to provide the Services. However, the Services are of advisory nature only and should you and/or a Participant choose to follow advice and comments stated therein, it will be done at your own risk. Medical Device HQ shall not be held liable for any loss or damage suffered by you and/or the Participant that results from the fact you decided to act in accordance with the information provided by Medical Device HQ in connection with the performance of Services.
19.3 You will be held liable for all acts and omissions of your Participants as if they were your own acts and omissions.
19.4 Subject to the provisions hereof Medical Device HQ’s total liability resulting from your and/or your Participants’ usage of the Services shall under no circumstance exceed the total price you paid for the Service or one million (1.000.000) SEK, whichever is lower.
20.1 By providing your e-mail address, you agree to receive automated marketing e-mails from Medical Device HQ related to our business activity. If you object to receiving such e-mails, you need to unsubscribe using an unsubscribe link and Medical Device HQ will cease sending such e-mails.
21.1 Medical Device HQ reserves the right to unilaterally decide to remove your and/or the Participant’s account in the following situations:
21.2 You and/or the Participant may request to have the account deleted by using the “delete account” function in the account which is intended to be removed. The account will be deleted within 14 days of your and/or Participant’s request. The deletion of the account automatically terminates access to any Service currently in force without the right to any refund, order history, as well as assignment to the Group Account and/or the Professional Plan, if applicable.
21.3 After we have completed your order referred to in section 9.8, we provide you with post-service activities, which include maintaining records of the Service and course certificates unless you ask for deletion of the Participant’s personal data provided under the Data Processing Addendum by contacting support. Following such a request does not automatically cause the deletion of the Participant’s account but it makes it impossible for you to access the content assigned to the Participant’s account under the order referred to in the preceding sentence, including the records of the Service and/or course certificates. For the avoidance of doubt, the Participant’s account will no longer be included in the Group Account or Professional Plan, as the case may be.
21.4 We reserve the right to lock any account whenever there is a suspicion of violation of the TOS.
21.5 The Professional Plan may be terminated by Medical Device HQ or by you with a 60-day notice. Termination of the Professional Plan automatically causes termination of the Group Account but it does not automatically cause the deletion of the Participants’ accounts. For the avoidance of doubt, deletion of all the Participants’ personal data provided under the Data Processing Addendum automatically causes the termination of the Professional Plan and the termination of the Group Account, as the case may be.
21.6 We reserve the right to immediately terminate the agreement on providing you with the Services if:
a) you and/or Participants do not provide us with the data required under section 3.3 within a reasonable time,
b) you do not accept the provisions of the Data Processing Addendum referred to in section 3.3
22.1 We reserve the right to change the content of the TOS from time to time and such a change becomes effective once published unless it is written otherwise in this section. We will inform you and the Participants about any material change via e-mail and you will have 14 days to decide whether you accept the changes or not. If you do not accept the changes, inform us about it via your account on our Website and we will delete your account after delivering the last of the Services purchased before the material changes came into force. The material changes come into force after 14 days of the day we informed you and the Participants about the material changes. The material changes do not apply to the orders placed before the material changes came into force unless it is required by the legal provisions in force.
22.2 The provisions of Privacy and Cookies Policy shall constitute and integral part of the TOS as soon as they are accepted by you and/or the Participant.
22.3 You and the Participants need to accept the TOS, the Privacy and Cookies Policy before using any of the Services. Medical Device HQ explicitly rejects the acceptance of any alternate or additional terms proposed by you or Participants and any attempt to modify, supplement, or amend these terms will be null and void. The sole terms applicable to the use of our Services are those expressly set forth herein.
22.4 Medical Device HQ reserves the right to unilaterally decide on the content of the Website, any changes and/or modification thereof without prior notification to you.
22.5 The applicable version of the TOS, the Privacy and Cookies Policy are continuously available on the Website and you and/or the Participant are entitled to make copies, save and/or print their content.
22.6 Should you and/or the Participant receive from Medical Device HQ any information which is not addressed to you and/or the Participant, you and/or the Participant must delete it and may not copy it, distribute or take any action in reliance on it. In such a case you and/or the Participant must inform Medical Device HQ immediately by sending an e-mail stating the receipt of confidential information to the following e-mail address: support@medicaldevicehq.com
22.7 The construction and performance of the TOS shall be governed by the laws of Sweden. All disputes, differences and/or questions arising out of or in connection with the TOS and/or the Services provided by Medical Device HQ shall be settled by Swedish courts of proper jurisdiction.